Shipping policy
SHIPPING POLICY
Artsen Attire
Last Updated: August 2026
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SECTION 1: SHIPPING CARRIER
1.1 Domestic Shipping
Artsen ships all orders within the United Kingdom via Royal Mail. We do not currently offer international shipping.
1.2 Shipping Carrier Responsibility
Once your order is handed over to Royal Mail, the carrier assumes responsibility for safe and timely delivery. We are not liable for any delays, losses, or damage caused by the shipping carrier.
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SECTION 2: DELIVERY TIMEFRAMES
2.1 Standard Orders
Standard orders typically arrive within 2-3 business days of dispatch. Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on Royal Mail processing, local delivery schedules, and other factors outside our control.
2.2 Preorders
Preorder delivery times vary based on manufacturing and production schedules. Estimated delivery dates will be communicated at the time of preorder. We will keep you updated via email and SMS as your preorder progresses toward dispatch. Preorder delivery times are estimates only and are not guaranteed.
2.3 Bank Holidays and Weekends
Delivery may be delayed during bank holidays, weekends, or high-volume periods. Royal Mail does not deliver on Sundays or bank holidays.
2.4 No Liability for Delays
We are not responsible for shipping and delivery delays. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by Royal Mail, customs processing, weather, or events outside our control.
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SECTION 3: RISK OF LOSS AND TITLE
3.1 Transfer of Risk
Once we hand over your order to Royal Mail, title and risk of loss transfer to you. We are not responsible for any loss, damage, or theft that occurs after handover to the carrier.
3.2 Royal Mail Responsibility
The shipping carrier is responsible for the safe delivery of your package. Any claims regarding lost or damaged parcels should be directed to Royal Mail in accordance with their terms and conditions.
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SECTION 4: TRACKING
4.1 Tracking Information
Tracking information will be provided via email once your order is dispatched. Tracking is provided for reference purposes only and does not guarantee delivery.
4.2 Tracking Accuracy
Tracking information is updated by Royal Mail and we are not responsible for inaccuracies in tracking data. Tracking information is not a guarantee that your package has been delivered.
4.3 Delivery Confirmation
Delivery confirmation from Royal Mail constitutes proof of delivery. We are not liable for packages that are marked as delivered but not received by you.
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SECTION 5: DELIVERY ADDRESS
5.1 Accuracy of Address
You are responsible for providing an accurate and complete delivery address at the time of checkout. We are not liable for packages misdelivered or lost due to an incorrect, incomplete, or inaccurate address provided by you.
5.2 Address Changes
Address changes must be made within 24 hours of order placement. After 24 hours, we cannot guarantee that your address can be changed. Once your order has been handed to Royal Mail, the address cannot be changed.
5.3 Undeliverable Addresses
If Royal Mail is unable to deliver your package due to an invalid or undeliverable address, the package will be returned to us. You will be responsible for any return shipping costs and reshipment fees.
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SECTION 6: LOST OR DAMAGED PACKAGES
6.1 Not Responsible for Loss or Damage
We are not responsible for packages lost, stolen, or damaged in transit. Once your package is handed to Royal Mail, we have no control over it.
6.2 Filing Claims
If your package is lost or damaged, you must file a claim directly with Royal Mail in accordance with their terms and conditions. Royal Mail has specific procedures and timeframes for filing claims.
6.3 Our Liability
We are not liable for lost or damaged packages. Your sole remedy for a lost or damaged package is to file a claim with Royal Mail.
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SECTION 7: SIGNATURE CONFIRMATION
7.1 No Signature Required
Standard Royal Mail delivery does not require a signature. Packages are left in a safe place if you are not home. We are not responsible for packages left in accessible locations.
7.2 Royal Mail Procedures
Royal Mail will follow their standard procedures for undelivered packages. Please refer to Royal Mail's terms and conditions for details on their delivery procedures.
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SECTION 8: RETURNS SHIPPING
8.1 Return Shipping Cost
Customers are responsible for return shipping costs when returning items. We do not cover return shipping fees.
8.2 Return Shipping Address
Return shipping instructions will be provided in our Return and Refund Policy. Please ensure your return package is properly addressed and insured, as we are not responsible for lost return shipments.
8.3 Return Tracking
You are responsible for tracking your return shipment. We recommend using a tracked shipping method for returns.
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SECTION 9: NO INTERNATIONAL SHIPPING
9.1 United Kingdom Only
Artsen currently only ships to addresses within the United Kingdom. We do not accept orders for delivery outside the UK at this time.
9.2 Future International Shipping
We may expand to international shipping in the future. Please check our Site for updates regarding international shipping availability.
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SECTION 10: CONTACT FOR SHIPPING ISSUES
If you have questions or concerns about your shipment, please contact us at:
**Artsen Attire**
Email: info@artsen.shop
Website: artsen.shop
For lost or damaged packages, please contact Royal Mail directly in accordance with their claims procedures.
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SECTION 11: CHANGES TO SHIPPING POLICY
We reserve the right to update or change this Shipping Policy at any time. Changes will be posted on this page, and your continued use of the Site constitutes acceptance of any changes.
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